Get in touch

Email us at anne-marie@seastarswim.com

or

Phone us in the UK on +44 (0) 780121 6630 between 8.30am to 5.30pm Monday to Sunday.

General Information

Seastar Swimwear Ltd is a Limited Company, registered in England
Company Registration number [tbc]

Registered Business Address

Seastar Swimwear Ltd, 2 Ramillies Road, London, W4 1JN

Customers’ statutory rights are not affected by any of these terms of trading. In the event of any dispute, English law shall apply.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • Debit Mastercard
  • JCB
  • Solo
  • Maestro
  • Paypal

If you wish to pay for your order via another method, please contact our customer care team at anne-marie@seastarswim.com or by telephoning +44 (0) 780121 6630.

Seastar Swimwear payment pages are held on WorldPay™ secure servers and therefore we do not retain any of your credit card information.

Refunds

Your refund can only be credited to the original payment card or PayPal™ account. Shipping costs will not be refunded for any items returned under our standard returns policy.

Please allow up to 10 business days for any refund to your original payment card or account.

VAT and other taxes

All children’s clothing is exempt from tax and is rated at 0% VAT. Customers shopping from within the EU will see prices with VAT automatically included (on those applicable products). You will receive a breakdown of VAT charges on your order confirmation. Customers outside of the EU will benefit from tax-free shopping on all products.

If you order goods for delivery outside the UK, the order may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We cannot estimate these charges and do not have control over them. You will be responsible for payment of any such import duties and taxes.

Delivery Charges

Free UK standard delivery is available on all order over £30.

UK Delivery

Free Standard Delivery (1-3 days) on orders above £30

Standard Delivery (1-3 days) £3.95

Express Delivery (24 hours guaranteed) £4.95 (Must be placed before midday Mon-Thurs).

We cannot guarantee a Saturday delivery for orders placed on a Friday.

Europe Delivery

DHL Delivery (1-3 Working days) £14.95

Worldwide (inc USA) Delivery


DHL Delivery (1-3 Working days) £19.95

We despatch all orders within 1 working day of receiving your order, by Royal Mail or by DHL.

Order placed on weekends or public holidays will be processed on the next working day.

Express delivery is a Next Day service provided by Royal Mail or DHL.

If for any reason there is a delay, we will inform you immediately of the expected delivery date. If this is not acceptable to you, we will refund your money straight away. You can always contact us at anne-marie@seastarswim.com or phone us at 07801216630 between 8.30am and 5.30pm Monday to Sunday.

Tracking Your Order

You are able to track your delivery by using the tracking number supplied on your despatch confirmation. This will either be a Royal Mail or DHL tracking number. You can use the tracking tools available www.royalmail.com/track-trace and www.dhl.co.uk/en/express/tracking.

If your order tracking number doesn’t work please check you are entering the information correctly. We recommend waiting at least 12 hours before trying to track your parcel, as there may be a short delay on our carriers’ systems. If you are still unable to track your parcel, please contact customer care team anne-marie@seastarswim.com.

If we cannot fulfil your order within 5 working days of your payment we will notify you of this situation and you will be entitled to a refund if you do not wish to wait any longer for the goods.

Stock Availability

If you are looking for a certain product or size from any of our ranges or stockists, please get in touch. We will do our best to source these from our stockists at no extra cost to you.

Free UK returns

Standard return policy

You should return your unwanted item(s) within 14 days of receiving them. Returns outside of this timeframes may be accepted at the discretion of Seastar Swimwear Ltd and may only be refunded as a credit against a future purchase.

Item condition

Items should be returned in a saleable, unworn and undamaged condition in its original packaging with labels attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. For the purpose of hygiene bikini bottoms, and swimsuits should be tried on over underwear with hygiene strips still attached.

HOW TO DO RETURNS

With each order Seastar Swimwear will provide you with a returns form. The returns form should be completed attached to the returning parcel. Within the United Kingdom this service is free on the original purchase. If you are sending from outside of the United Kingdom, the return costs are your own responsibility.

Please take your parcel to your nearest post office.  Always retain proof of postage.

Your refund can only be credited to the original payment card or PayPal™ account.  Shipping costs will not be refunded for any items returned under our standard returns policy You will receive an email when your refund has been processed.

Please allow up to 10 business days for any refund to your original payment card or account.

If you’ve misplaced your returns form, just email us at anne-marie@seastarswim.com and we will send you a new form.

Please be aware all returns must be made to: Returns Department, Seastar Swimwear Ltd, 2 Ramillies Road, London, W4 1JN.

Exchanges

You may exchange your unwanted item(s) for a different style or size, based on stock availability. Shipping is free on the replacement item within the UK; however customers are liable for duties and taxes if based outside the EU. All exchanges must adhere to the guidelines set out in our returns policy.

It may be faster to return unwanted items for a full refund using the returns form that came in your parcel and order a replacement item on our website.  For items under £30 we can provide you with a free postage code.  Items over £30 will be delivered free of charge.

General

We consider each order as an offer to purchase goods subject to these terms and conditions. Our despatch of goods indicates acceptance of your offer in relation to those goods and the creation of a binding contract.

You must ensure that all information (particularly the Delivery address & contact numbers) supplied by you is correct before proceeding to payment. We cannot accept responsibility for delivery problems and may not be able to provide you with a refund if you give us inaccurate or incomplete information.

Photographs and information contained on our website must not under any circumstance be copied, used or otherwise circulated without our prior consent. Terms and conditions may be altered at any time and without notice. The conditions displayed on our website at the time of placing your order will apply to your order. Every care has been taken to describe and portray items accurately using current technology, however slight variations in actual goods may occur.

STOCK AVAILABILITY

If you are looking for a certain product or size from any of our ranges or stockists, please get in touch. We will do our best to source these from our stockists at no extra cost to you.

Currency

Prices on this website are quoted in £GbP pounds sterling.

VAT and other taxes

All children’s clothing is exempt from tax and is rated at 0% VAT. Customers shopping from within the EU will see prices with VAT automatically included (on those applicable products). You will receive a breakdown of VAT charges on your order confirmation. Customers outside of the EU will benefit from tax-free shopping on all products.

If you order goods for delivery outside the UK, the order may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We cannot estimate these charges and do not have control over them. You will be responsible for payment of any such import duties and taxes.

Faulty items

In the unlikely event that you receive a faulty or damaged item, please let us know at anne-marie@seastarswim.com and we will exchange it or refund as required. We would usually need you to send the item back to us, and we will be happy to reimburse you the postage costs incurred. Again, items must be sent back by using our Returns Label, retaining your Proof of Postage.

Cancellation

Under the United Kingdom Distance Selling Regulations, an EU resident has the right to change their mind and cancel an order at any time up to 7 working days after receiving the order without needing to give a reason. We allow you up to 28 days to do this.

If you wish to cancel an order before we have sent it, please phone us on +44 (0) 780121 6630 or please email us anne-marie@seastarswim.com quoting your name, postcode and the Order Number, which can be found on your Order Confirmation email.

If you wish to cancel your order after we have despatched your order, you are responsible for returning the order to us. You must return the item(s) to us using the Returns and Exchange Form included with your order.

Should you not return the item(s) to us, you are legally required to make them available for collection and we are entitled to charge you our reasonable costs to recover them.

Complaints

In the unlikely event that you have a complaint about any aspect of your dealings with Seastar Swimwear Ltd, we will ensure that your complaint will be dealt with fairly, quickly, effectively and confidentially. Please email Anne-Marie Botha at anne-marie@seastarswim.com with details of any grievance. Your complaint will be acknowledged with 5 working days and you will be kept informed of progress. We will attempt to resolve any complaint within one month.

Order Issues

  • This is a custom heading element.
  • This is a custom heading element.
  • This is a custom heading element.

Payment Issues

  • This is a custom heading element.
  • This is a custom heading element.
  • This is a custom heading element.

Delivery & Returns

  • This is a custom heading element.
  • This is a custom heading element.
  • This is a custom heading element.